Q: Why should I purchase Insurance?
A: Once your order has been accepted by the shipping carrier - we have no control over how it is handled. Therefore we can not be responsible for the package at that point. Purchasing insurance would allow you to make a claim with the shipping carrier in the event that your package was lost or damaged. If your package is lost or damaged by the carrier and you purchased insurance we will promptly assist you in filing your claim.
Q: How will my package be shipped?
A: Packages will be shipped by our choice of carrier. All products will be well packaged and you will receive delivery confirmation/tracking information so you can track your packages progress.
Q: Why does shipping take 3-7 days?
A: In order to offer you such great prices we do not keep items in stock. Items are not ordered from the manufacturer until AFTER you place your order with us. Some items ship quicker than others. If something on your order will take longer then the 7 days you will be contacted immediatly.
Q: Do You Accept Returns?
A: Because these items are special ordered for you specifically, We do not accept returns or exchanges.
Q: What happens if I get a defective product?
A: We will assist you with the manufacturer & help you get your defective product replaced.
Q: What methods of payments do you accept?
A: We accept PayPal it is a safe and secure way to shop. PayPal lets you instantly send payments online using your bank account & a wide variety of credit cards. For your protection and peace of mind, all online PayPal transactions are processed with the latest security measures. SSL (Secure Socket Layer) is the industry standard for secure online commerce. It encrypts all of your personal information, including bank and credit card numbers, name and address.
We also accept Money Orders made payable to:
Kevin Echtinaw
9450 Trinity Oaks Drive
Alto, MI 49302
Q: Do you accept International orders?
for international shipping rates!
Q: Do you accept changes to my order?
A: Once the order is placed we are unable to add to, change, or cancel an order once it has entered our system. We immediatly place and pay for your order with the manufacturers.
Q: I have questions before I order how do I contact you?
If you require a personal phone call please provide us with a phone number to reach you and we will call you within 24 hours to answer all questions M-F. Please provide us with your time zone as well. We are located in Michigan which is EST.
